- TEST_Support Portal
- Documents Home
- Managed Service
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FAQ
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Datadog
- [Datadog] I want to know which IPs need to be opened on the firewall for Datadog data collection.
- [Datadog] I want to trigger alerts to different channels based on conditions when configuring a Monitor.
- [Datadog] I want to change the port settings 5000, 5001, 5002 during Datadog setup.
- [ Datadog ] I want to adjust the Agent’s log size and related settings.
- [ Datadog ] How to check the Agent's status and troubleshoot issues
- [ Datadog ] Graph values change depending on the selected Time Range.
- [Datadog] Duplicate Host Names Appearing After AWS Integration
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Modernization Platform
- After connecting to Web SSH via Console, kubectl commands sometimes output an error message and do not work.
- Can users directly add or update Jenkins plugins used in the Pipeline service?
- I forgot the password for my Console account. How can I reset it?
- What is the data retention period for the Logging and Monitoring services?
- I didn’t receive a verification email after using the password reset function on the Console.
- Only a specific user cannot access the Logging menu. What should I do?
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Cloud Z DB
- [Cloud Z DB] How should I configure memory settings for MariaDB?
- [Cloud Z DB] Does MariaDB support both symmetric and one-way encryption?
- [Cloud Z DB] Connection error occurs in the log when using Cloud Z DB in AWS environment
- [Cloud Z DB] Disconnection occurs when using Cloud Z DB in AWS environment
- [CloudZ DB] How can I add/delete MariaDB user accounts?
- [CloudZ DB] How is backup performed?
- [Cloud Z DB] What types and versions of databases are provided? (Including future roadmap)
- [Cloud Z DB] The Private/Public IP is not shown in the Connection section of the created DB. What should I check?
- [Cloud Z DB] Is it possible to reuse an IP address when creating a new service?
- [Cloud Z DB] Is it mandatory to use a backup disk?
- [Cloud Z DB] How do I access Advanced Monitoring (Grafana) in the v2.0 console?
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Support Portal
- [Support Portal] I would like to request a consultation for the Gyeonggi-do Cloud Support Program application.
- [Support Portal] Do I need to sign up to submit a ticket?
- [Support Portal] Can I change my login account (email)?
- [Support Portal] Can I delete my account?
- [Support Portal] I’m in an environment where I can't access the Support Portal. Is there another way to submit a ticket?
- [Support Portal] I received a response to my ticket via email. Can I reply by email if I have additional questions?
- Slack
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Datadog
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Managed Service
- 服务概览
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SK Enterprise Support for AWS
- AWS Ticket Creation Tips
- Links to helpful resources for AWS technical support
- [EC2] Unable to determine instance status.
- [EC2] I can't connect to EC2 from the AWS Management Console (web browser).
- [EC2] EC2 is not created.
- [EC2] EC2 cannot be launched even after increasing the limit
- [EC2] Action items when Tomcat restart fails on instance
- [EC2] Spot Instance Launch and Request Limit Criteria
- [EC2] The permissions of the /etc folder have been changed to 600, so it cannot be accessed by Root Account.
- [EC2] Unable to Connect to S3 via VPN in VDI Network
- [EC2] How do I extend a Linux file system after increasing an EBS volume on an EC2 instance?
- [EC2] A large number of postdrop error messages occur in /var/log/messages and /var/log/maillog.
- [EC2] Port 25 for SMTP integration is not connected.
- [EC2] An alarm setting is required when a Security Group change operation occurs.
- [EC2] Rescheduling of AWS events
- [EC2] How to handle Windows activation failure
- [EC2] Copying an Instance Encrypted with KMS to Another Account
- Log in to the instance, right-click the 'Windows Logo', and run 'Run'. Enter the command 'msinfo32' and click 'OK'. Detailed 'System Information' will be displayed on the screen. Check the Processor item in the right table to see the pro
- [EC2] If I Delete the DB Application on an EC2 Created with SQL Server, Can I Get Reduced Charges as a Regular Server?
- [S3] S3 buckets created with All Deny cannot be deleted.
- [S3] How to Resolve Unable to Access Files Uploaded from Another Account
- [Redshift] SLA Measurement Criteria
- [RDS] How to Apply RDS Reserved Instances (RI)
- [RDS] Is there downtime during RDS maintenance? Can the maintenance date be changed?
- [RDS] I would like to check the connection log of RDS.
- [RDS] Automatic start and logs of stopped instances
- [RDS] Applying Oracle license to RDS as BYOL
- [RDS] Applying Permissions When Integrating RDS with S3
- [RDS] Backup Retention Period Does Not Behave as Configured
- [Aurora] tmp full Error Occurs During Query Execution
- [EKS] Difference Between Assigned IP Addresses and Available IPs in Subnet
- [EKS] Identifying the Resource Assigned to an IP Address in a Subnet
- [ACM] Download Amazon SSL certificate
- [ACM] Created a Public Certificate and recorded it in Route53, but validation failed
- [Account] Changed phone but do not remember Root account MFA
- [Organization] Centralized Backup Management from Payer Account
- [EFS] Timeout Occurs When Deploying Application to AWS EFS
- [IAM] How to Trigger Alarms When Creating or Deleting IAM Users
- [IAM] MFA re-authentication time extension
- [VPC] How to Register Routing Table for Using Overlay IP in Multi-Account Setup
- [VPN] Allow multiple connections to Client VPN
- [VPN] Can Client VPN Control Access by IP Address?
- [NAT] Is it possible to check the internal client IP of the source at the destination?
- [NLB] Possibility of Using Private IP of Internal ELB (NLB) as a Static IP
- [Direct Connect] Operation method when bandwidth is set to 2G
- [CloudFront] MQTT protocol support
- [Datasync] Synchronization method to S3
- [MSK] When MSK connection is not possible
- [AppStream 2.0] Batch File Linked to Group Policy Does Not Run Consistently Across Users When Session Starts
- [CodePipeline] Accessing EKS Private Endpoint in Another Account
- [General] Requirements for Conducting Performance Testing within AWS
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SK Enterprise Support for Azure
- Instructions on how to check your Azure tenant (domain) and subscription
- Supportable Request Scope for Azure via Support Portal
- [VM] How to Check the Disk Deletion Option When Deleting an Azure VM
- [VM] Change history inquiry/analysis and storage
- [AD] Check MFA per user
- [AKS] Is it possible to delete the Load Balancer assigned to a VMSS?
- [Database] Procedure for creating a MariaDB read replica in another subscription
- [Public Load Balancer] How many Frontend IPs can be connected to a Public Load Balancer?
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Slack
- 概览
-
使用方法
- Getting started with Slack (SK Digital Service workspace)
- Slack Notification Settings
- How to Change Your Slack Display Name
- Creating Slack Channels
- Using Slack Channels
- Key Slack Features
- Leaving the SK Digital Workspace
- Adding & Managing Slack Apps
- Slack Keyboard Shortcuts
- Slack Slash (/) Commands
- Using Opsgenie Actions in Slack
- Slack Advanced Search
- Permission Differences by Slack Account Type: Member vs Multi-channel Guest vs Single-channel Guest
- AGS Slack User Guide
- Support Portal
- Modernization Platform v2.0
- Datadog
- Group Shared Infra Zone (SKPC)
服务概览
Define support priorities and severity
星期一, 六月 2, 2025 在 10:23 AM
Customers receiving our Managed Service are subject to the following ticket priorities and severities, as defined in the Support Portal. Support Portal Ticket Types Support Portal Priority Levels Definition Incident Critical Business...
How to request a change to the CSP event schedule
星期一, 六月 2, 2025 在 10:11 AM
In certain unavoidable cases, you may request a schedule change for cloud events (such as planned maintenance or automatic version upgrades) issued by Cloud Service Providers (CSPs) like AWS or Azure. Requests to postpone an event must be submit...