Request and Register for Use

Fill out the information below and request the service through the Support Portal (https://support.skcc.com) by selecting Service Level 1: Ops Modernization, Service Level 2: Opsgenie. 

※ When accessing from SK C&C VDI, it will automatically switch to the local environment. 

When requesting team creation by DT platform, basic settings (Routing Rule, Escalation Policy, Member, Slack integration) will be applied, so the Admin of the team only needs to configure monitoring-related integration. 

1. Once the user is created, an invitation email will be sent from support@opsgenie.com. 
2. Click the "Activate Your Account" link in the received email. (If the account is not activated within 2 days of receiving the email, the invitation will automatically expire.) 
3. Set a password and log in. 
4. After logging in, update your profile according to the policy via the following link. 
   1. Profile update URL : https://id.atlassian.com/manage-profile/profile-and-visibility
   2. Full Name: Korean name/Company/Group name/Team name (Example: Hong Gildong/SKCC/Hybrid Cloud2그룹/MSP CoE)
      Public Name: Korean name EnglishLastName EnglishFirstName (Example: Hong Gildong) 

My profile settings 

Profile

Check that Full Name, Time Zone, and Locale are set correctly. 

If Slack Integration is configured, you can verify the linkage with your Slack account under Chat Accounts. 

You can check your affiliated team, applied Escalation, and On-call schedule. 

Notifications (Important!)
   

Set the contact methods to receive alerts. Enter Email, SMS, and Voice. 

In Notification Rules, you can set the method of contact per event type. 

You can set Mute status and Quiet Hours. 

Forwarding Rules

In case of vacation or situations where you cannot receive or respond to alerts, you can temporarily forward alerts to someone else. 

Specify who should receive the alerts during a specific schedule. 

Your on-call schedule

If your on-call schedule has been created, you can check your own on-call schedule. 

Personal Notification Rules Policy 

The initial Notification rules for all new users are set to the following alert methods by default (required). 

Each user may add additional methods if needed, but must retain the required ones below. (e.g., add voice call for P2, add SMS for P3–P5, etc.) 

※ If integration with Slack channels is complete, Slack notification messages are received regardless of Priority. 

• P1 : Voice call, SMS, Email 
• P2 : SMS

Unsubscribe 

Submit a ticket through the Support Portal. 

※ When accessing from SK C&C VDI, it will automatically switch to the local environment. 

1. Select Service Level 1 : Ops Modernization, Service Level 2 : Opsgenie.
2. Enter the Email of the account you wish to unsubscribe and the reason.