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FAQ
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Datadog
- [Datadog] I want to know which IPs need to be opened on the firewall for Datadog data collection.
- [Datadog] I want to trigger alerts to different channels based on conditions when configuring a Monitor.
- [Datadog] I want to change the port settings 5000, 5001, 5002 during Datadog setup.
- [ Datadog ] I want to adjust the Agent’s log size and related settings.
- [ Datadog ] How to check the Agent's status and troubleshoot issues
- [ Datadog ] Graph values change depending on the selected Time Range.
- [Datadog] Duplicate Host Names Appearing After AWS Integration
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Modernization Platform
- After connecting to Web SSH via Console, kubectl commands sometimes output an error message and do not work.
- Can users directly add or update Jenkins plugins used in the Pipeline service?
- I forgot the password for my Console account. How can I reset it?
- What is the data retention period for the Logging and Monitoring services?
- I didn’t receive a verification email after using the password reset function on the Console.
- Only a specific user cannot access the Logging menu. What should I do?
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Cloud Z DB
- [Cloud Z DB] How should I configure memory settings for MariaDB?
- [Cloud Z DB] Does MariaDB support both symmetric and one-way encryption?
- [Cloud Z DB] Connection error occurs in the log when using Cloud Z DB in AWS environment
- [Cloud Z DB] Disconnection occurs when using Cloud Z DB in AWS environment
- [CloudZ DB] How can I add/delete MariaDB user accounts?
- [CloudZ DB] How is backup performed?
- [Cloud Z DB] What types and versions of databases are provided? (Including future roadmap)
- [Cloud Z DB] The Private/Public IP is not shown in the Connection section of the created DB. What should I check?
- [Cloud Z DB] Is it possible to reuse an IP address when creating a new service?
- [Cloud Z DB] Is it mandatory to use a backup disk?
- [Cloud Z DB] How do I access Advanced Monitoring (Grafana) in the v2.0 console?
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Support Portal
- [Support Portal] I would like to request a consultation for the Gyeonggi-do Cloud Support Program application.
- [Support Portal] Do I need to sign up to submit a ticket?
- [Support Portal] Can I change my login account (email)?
- [Support Portal] Can I delete my account?
- [Support Portal] I’m in an environment where I can't access the Support Portal. Is there another way to submit a ticket?
- [Support Portal] I received a response to my ticket via email. Can I reply by email if I have additional questions?
- Slack
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Datadog
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Managed Service
- Service Information
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SK Enterprise Support for AWS
- AWS Ticket Creation Tips
- Links to helpful resources for AWS technical support
- [EC2] Unable to determine instance status.
- [EC2] I can't connect to EC2 from the AWS Management Console (web browser).
- [EC2] EC2 is not created.
- [EC2] Although the limit has been increased, EC2 is not created.
- [EC2] What to do when restarting instance Tomcat fails
- [EC2] Spot Instance execution and request limit guidelines
- [EC2] The permissions of the /etc folder have been changed to 600, so it cannot be accessed by Root Account.
- [EC2] Unable to connect to S3 via VPN on VDI network.
- [EC2] How do I extend a Linux file system after increasing an EBS volume on an EC2 instance?
- [EC2] A large number of postdrop error messages occur in /var/log/messages and /var/log/maillog.
- [EC2] Port 25 for SMTP integration is not connected.
- [EC2] An alarm setting is required when a Security Group change operation occurs.
- [EC2] Rescheduling of AWS events
- [EC2] How to handle Windows activation failure
- [EC2] Copying an Instance Encrypted with KMS to Another Account
- [EC2] I created an instance using an Intel CPU, but the architecture information for the instance shows AMD64.
- [EC2] If I Delete the DB Application on an EC2 Created with SQL Server, Can I Get Reduced Charges as a Regular Server?
- [S3] S3 buckets created with All Deny cannot be deleted.
- [S3] How to Resolve Unable to Access Files Uploaded from Another Account
- [Redshift] SLA Measurement Criteria
- [RDS] How to Apply RDS Reserved Instances (RI)
- [RDS] Is there downtime during RDS maintenance? Can the maintenance date be changed?
- [RDS] I would like to check the connection log of RDS.
- [RDS] Automatic start and logs of stopped instances
- [RDS] Applying Oracle license to RDS as BYOL
- [RDS] Applying Permissions When Integrating RDS with S3
- [RDS] Backup Retention Period Does Not Behave as Configured
- [Aurora] tmp full Error Occurs During Query Execution
- [EKS] Difference Between Assigned IP Addresses and Available IPs in Subnet
- [EKS] Identifying the Resource Assigned to an IP Address in a Subnet
- [ACM] Download Amazon SSL certificate
- [ACM] Created a Public Certificate and recorded it in Route53, but validation failed
- [Account] Changed phone but do not remember Root account MFA
- [Organization] Centralized Backup Management from Payer Account
- [EFS] Timeout Occurs When Deploying Application to AWS EFS
- [IAM] How to Trigger Alarms When Creating or Deleting IAM Users
- [IAM] MFA re-authentication time extension
- [VPC] How to Register Routing Table for Using Overlay IP in Multi-Account Setup
- [VPN] Allow multiple connections to Client VPN
- [VPN] Can Client VPN Control Access by IP Address?
- [NAT] Is it possible to check the internal client IP of the source at the destination?
- [NLB] Possibility of Using Private IP of Internal ELB (NLB) as a Static IP
- [Direct Connect] Operation method when bandwidth is set to 2G
- [CloudFront] MQTT protocol support
- [Datasync] Synchronization method to S3
- [MSK] When MSK connection is not possible
- [AppStream 2.0] Batch File Linked to Group Policy Does Not Run Consistently Across Users When Session Starts
- [CodePipeline] Accessing EKS Private Endpoint in Another Account
- [General] Requirements for Conducting Performance Testing within AWS
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SK Enterprise Support for Azure
- Instructions on how to check your Azure tenant (domain) and subscription
- Scope of Azure requests supported in the Support Portal
- [VM] How to Check the Disk Deletion Option When Deleting an Azure VM
- [VM] Change history inquiry/analysis and storage
- [AD] Check MFA per user
- [AKS] Can I delete the LB allocated to VMSS?
- [Database] Procedure for creating a MariaDB read replica in another subscription
- [Public Load Balancer] How many Frontend IPs can be connected to a Public Load Balancer?
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Slack
- Overview
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User Guide
- Getting start with Slack (SK Digital Service workspace)
- Slack Notification Settings
- How to Change Your Slack Display Name
- Creating Slack Channels
- Using Slack Channels
- Key Slack Features
- Leaving the SK Digital Workspace
- Adding & Managing Slack Apps
- Slack Keyboard Shortcuts
- Slack Slash(/) 명령어
- Using Opsgenie Actions in Slack
- Slack Advanced Search
- Permission Differences by Slack Account Type: Member vs Multi-channel Guest vs Single-channel Guest
- SK C&C Digital Service workspace 탈퇴하기
- Slack 알림 설정
- AGS Slack User Guide
- Support Portal
- Modernization Platform v2.0
- Datadog
- Group Shared Infra Zone (SKPC)
Service Information
Define support priorities and severity
Thu, Nov 28, 2024 at 1:44 PM
당사의 Managed 서비스를 받는 고객들은 Support Portal에서 아래와 같이 정의된 우선순위 및 심각도를 적용받습니다. Support Portal 티켓 유형 Support Portal 우선 순위 정의 장애 긴급 비즈니스 위험 상황. 애플리케이션의 크리티컬한 기능을 사용할 수 없는 경우 높음 비즈니스에 큰 영향이 있는 상황. 애플리케이션의 중요한 기능을 사용할 수 없는 경우 중간 애플리...
How to request a change to the CSP event schedule
Wed, Jun 11, 2025 at 1:35 PM
In certain unavoidable cases, you may request a schedule change for cloud events (such as planned maintenance or automatic version upgrades) issued by Cloud Service Providers (CSPs) like AWS or Azure. Requests to postpone an event must be submit...